***

title: Quickstart
subtitle: Build your first agent in a few minutes.
slug: create-an-agent
description: null
-----------------

To create a new agent, go to the **Agents** tab and click **+ New Agent**. You'll see the following options:

![](https://files.buildwithfern.com/synthflow.docs.buildwithfern.com/79deff5b05dadbb2e310890dd315c43343898a7f3325eafff31295b7e4aa9ee2/docs/assets/screenshots/quickstart_1.png)

## Voice Agent

Select **Voice Agent** to create an agent for phone calls and voice interactions. You'll be prompted to choose a sub-type:

* **Inbound** — handles incoming calls. Ideal for customer support, order tracking, and call routing.
* **Outbound** — initiates outgoing calls. Great for lead generation, appointment reminders, and surveys.
* **Voice Widget** — an embeddable voice agent for your websites and apps. Perfect for live voice support and lead qualification directly on your pages.

After choosing a sub-type, you'll select a [prompt configuration](#prompt-configuration) to define how your agent conducts conversations.

## Chat Agent

Select **Chat Agent** to create a text-based agent for messaging and live chats. Chat agents are well-suited for web chat widgets, customer portals, and text-based support.

After selecting, you'll choose a [prompt configuration](#prompt-configuration) to shape your agent's behavior. Learn more about [building chat agents](/build-chat).

## Prompt configuration

Whether you're building a voice or chat agent, Synthflow offers two ways to configure how your agent handles conversations:

<CardGroup cols={2}>
  <Card title="Flow Designer" icon="fa-regular fa-chart-diagram" href="/flow-designer">
    Design structured dialogue paths using nodes and conditions. Best for complex, multi-step conversations where you need precise control over every branch.
  </Card>

  <Card title="Prompt Builder" icon="fa-regular fa-comment-dots" href="/about-prompting">
    Write a single prompt to define your agent's behavior. Best for straightforward use cases where you want to get up and running quickly.
  </Card>
</CardGroup>

## Browse Templates

Select **Browse Templates** to start from a prebuilt configuration. Templates come ready with prompts, voice settings, and many include [actions](/actions-overview) that expand what your agent can do right away. Filter by industry and call type to find the right fit for your use case.

## Import from JSON

For advanced users, select **Import from JSON** to upload a JSON agent configuration file directly.

***

Ready to build? Explore the [BELL framework](/getting-started), our Build–Evaluate–Launch–Learn loop that keeps quality high and makes your agents easy to scale with confidence.