> For a complete page index, fetch https://docs.synthflow.ai/llms.txt. For full documentation content, fetch https://docs.synthflow.ai/llms-full.txt.

# Limits & Capabilities

> Set the minutes, concurrency, and feature limits that subaccounts receive, either as defaults for new subaccounts or per existing subaccount.

![Limits & Capabilities](https://storage.googleapis.com/granular-changelog/doc-images/agency_limits.png)

**Limits & Capabilities** controls how much a subaccount can use and which features it can access: included minutes, concurrent calls, agent counts and types, and workflow runs.

The same settings appear in two places, and the difference matters:

* **On your parent account**, under **Admin** → **Partner** → **Limits & Capabilities**, they are defaults. They decide what a subaccount gets at the moment it is created, and they do not change subaccounts that already exist.
* **On an individual subaccount**, under its **Limits & Capabilities** tab, they are that subaccount's live limits. Changing them takes effect for that subaccount right away.

## Parameters

The same parameters apply whether you are setting defaults, editing one subaccount, or editing several at once.

### Included minutes

Set the call minutes a subaccount can use. Enter `0` to disable included minutes, or specify a number (for example, `100`) to allow that many minutes.

The minutes you allocate here draw from your main account's own balance, so a subaccount can't be given more than your account's maximum minutes. If you enter a higher value, the extra minutes aren't allocated. To hand out more, your agency account needs a higher minute cap first: contact your account manager or our support team.

### Auto-overage

Decide what happens when a subaccount uses up its included minutes. With **Auto-overage** off, calls stop once the allocation runs out. With it on, the subaccount keeps calling and the extra minutes are billed to your account at your per-minute rate.

> **Warning**
>
> Auto-overage removes the spend ceiling for that subaccount. You pay for the extra minutes at your per-minute rate. Track the usage and invoice your customer yourself.

### Concurrent calls

Set the maximum simultaneous active calls (concurrency). Example: 10 allows up to 10 calls at once.

### Max agents available

Limit how many AI voice agents a subaccount can create.

### Type of agents available

Choose which AI agent types the subaccount is allowed to create. Available options:

* **Inbound** - Handle incoming calls.
* **Outbound** - Initiates outgoing calls.
* **Widget** - Designed for web widget integrations.
* **Chat** - Handle text conversations.

### Max workflow runs

Set the maximum number of workflow runs allowed per subaccount.

## Set defaults for new subaccounts

Open **Admin** from the main sidebar and, under **Partner**, click **Limits & Capabilities**. The values you save here apply to every subaccount created afterward, which keeps usage policies consistent without configuring each one by hand.

Set these before a batch creation run so new subaccounts land correctly configured. See [Subaccounts](/subaccounts#create-a-subaccount) for the creation flow.

Existing subaccounts keep the limits they already have. To change those, edit the subaccount directly or use a bulk edit.

### Default permissions

New subaccounts inherit the permissions from the most recently created subaccount. To change what a subaccount can access after creation, see [Permissions](/manage-subaccount-permissions).

## Change limits for one subaccount

Open **Admin** from the main sidebar. Under **Partner**, click **Subaccounts**.

Click the subaccount you want to change.

Select the **Limits & Capabilities** tab and adjust the [parameters](#parameters) for that subaccount.

Save your changes. The new limits apply to that subaccount immediately.

Raising a subaccount's included minutes draws from your parent account pool, so the same balance rule from [Included minutes](#included-minutes) applies.

## Change limits for several subaccounts

Use the bulk edit feature to manage multiple subaccounts at once. To access it, follow these steps:

Open **Admin** from the main sidebar. Under **Partner**, click **Subaccounts**.

Select the checkbox of each subaccount you wish to update. To select all, check the box in the table header.
![Modify in bulk select mode](https://storage.googleapis.com/granular-changelog/doc-images/limits-and-defaults-bulk-1.png)

The header of the page shifts into select mode. Depending on the amount of subaccounts selected, you will be able to [import products](/import-a-product), [manage permissions](/manage-subaccount-permissions), and modify limits.
In this section, we will only cover the latter one.

Select **Modify Limits**. A side panel will open with limits and capabilities parameters.
![Limits & Capabilities Bulk Edit Drawer](https://storage.googleapis.com/granular-changelog/doc-images/limits-and-defaults-bulk-2.png)

Press the button "Apply Changes". The settings you choose here will apply to all selected subaccounts.

> **Warning**
>
> All fields are mandatory, which means you must know what value each parameter must have.

## FAQ

#### I changed the defaults, why did nothing change for my existing subaccounts?

Defaults apply only when a subaccount is created. To change subaccounts that already exist, edit them one at a time in [Change limits for one subaccount](#change-limits-for-one-subaccount) or all at once in [Change limits for several subaccounts](#change-limits-for-several-subaccounts).

#### Where do the minutes I allocate come from?

Your parent account's balance. Allocating minutes to a subaccount does not buy new minutes, so you cannot give a subaccount more than your account's maximum. Contact your account manager to raise your agency cap.

#### How do I add minutes for a subaccount that ran out?

Raise its included minutes on the subaccount's **Limits & Capabilities** tab, or turn on [Auto-overage](#auto-overage) so calls continue without a manual top-up.

#### Who pays for overage minutes?

You do. Overage minutes are billed to your account at your per-minute rate. Track what each subaccount used with the [Subaccounts API](/api-reference/platform-api/subaccounts/get-subaccount) and invoice the customer yourself.

#### Can I set limits through the API?

Yes. The [Subaccounts API](/api-reference/platform-api/subaccounts/update-subaccount) exposes subaccount fields including `max_minutes` and `minutes_used`.

> Set the minutes, concurrency, and feature limits that subaccounts receive, either as defaults for new subaccounts or per existing subaccount.