***

title: Limits & Defaults
slug: limits-and-defaults
---------------------

For clean Markdown of any page, append .md to the page URL. For a complete documentation index, see https://docs.synthflow.ai/llms.txt. For full documentation content, see https://docs.synthflow.ai/llms-full.txt.

<Note>
  TLimits and defaults apply only while a subaccount has no active pricing plan. After a plan is active, plan limits take precedence. To manage your paying customers, visit the 

  [rebilling page](/set-up-pricing-and-rebilling)

  . 
</Note>

The Limits & Defaults page lets you define the default limits and restrictions for newly created subaccounts before they upgrade to a paid plan. These settings ensure consistent usage policies across all subaccounts.

## Parameters

![Limits & Defaults](https://files.buildwithfern.com/synthflow.docs.buildwithfern.com/895d96ac87e913e9af0ac340290e38deb47e64ef073ff4e10d6e96e615ab1ee7/docs/assets/screenshots/limits-and-defaults.png)

### Maximum Free Minutes

Set the maximum free call minutes for subaccounts without a plan. Example: 0 disables free minutes; 100 allows 100 minutes.
Example: Enter `0` to disable free minutes or specify a number (e.g., `100`) to allow that many free minutes.

### Pricing Plans Available

Select which pricing plans are available for new subaccounts to subscribe to.

### Concurrent Calls

Set the maximum simultaneous active calls (concurrency). Example: 10 allows up to 10 calls at once.

### Max Agents Available

Limit how many AI voice agents a subaccount can create.

### Types of Agents Available

Choose which AI agent types the subaccount is allowed to create.
Available options:

* **Inbound** - Handle incoming calls.
* **Outbound** - Initiates outgoing calls.
* **Widget** - Designed for web widget integrations.

### Max Workflow Runs

Set the maximum number of workflow runs allowed per subaccount.

## Default Permissions

New subaccounts inherit the permissions from the most recently created subaccount.

## Modify limits in bulk

Use the bulk edit feature to manage multiple subaccounts at once. To access it, follow these steps:

<Steps>
  <Step>
    On the left-hand sidebar, click on **Subaccounts**.
  </Step>

  <Step>
    Select the checkbox of each subaccount you wish to update. To select all, check the box in the table header.
    ![Modify in bulk select mode](https://files.buildwithfern.com/synthflow.docs.buildwithfern.com/5f45fc38f85796c80eeecc5f09b6f937907e9a4598309ffd80cec2f3d32d83ef/docs/assets/screenshots/limits-and-defaults-bulk-1.png)
  </Step>

  <Step>
    The header of the page shifts into select mode. Depending on the amount of subaccounts selected, you will be able to [import products](/import-a-product), [manage permissions](/manage-subaccount-permissions), and modify limits.
    In this section, we will only cover the latter one.
  </Step>

  <Step>
    Select **Modify Limits**. A side panel will open with limits and defaults parameters.
    ![Limits & Defaults Bulk Edit Drawer](https://files.buildwithfern.com/synthflow.docs.buildwithfern.com/5f2b9a70c6dcaec0c8e6def9225b912fd2411ce7d4bf2cb88d21c1dba6dd9e13/docs/assets/screenshots/limits-and-defaults-bulk-2.png)
  </Step>

  <Step>
    Press the button "Apply Changes". The settings you choose here will apply to all selected subaccounts.

    <Warning>
      All fields are mandatory, which means you must know what value each parameter must have.
    </Warning>
  </Step>
</Steps>