***

title: Manage Your Subscription
subtitle: Update billing details, payment methods, and subscription settings
slug: manage-billing
description: Learn how to manage your Synthflow subscription, update billing information, and access invoices.
---------------------

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All subscription and billing management happens in **Settings > Plan & Billing**. From there, you can access the Billing Portal to update your details, view invoices, and manage your subscription.

## Access the Billing Portal

<Steps>
  <Step>
    Select **Settings** in the left-hand sidebar.
  </Step>

  <Step>
    Select **Plan & Billing**.
  </Step>

  <Step>
    Click **Billing Portal** at the top-right corner.
  </Step>
</Steps>

The Billing Portal is powered by Stripe and provides a secure interface for all billing operations.

## Update billing information

Your billing information includes your company name, address, and tax ID. Keeping this accurate ensures invoices are correctly formatted for your records.

<Steps>
  <Step>
    Open the **Billing Portal** from Settings > Plan & Billing.
  </Step>

  <Step>
    Scroll to **Billing information** and click <Icon icon="fa-solid fa-pen-to-square" /> **Update information**.
  </Step>

  <Step>
    Edit your details:

    * Company or individual name
    * Billing address
    * Phone number
    * Tax ID (VAT, GST, etc.)
  </Step>

  <Step>
    Click **Save** to apply changes.
  </Step>
</Steps>

![Update billing information](https://files.buildwithfern.com/synthflow.docs.buildwithfern.com/ac70006a133a862089e0ef8aea4ad19bff5c7284b7ab879207ef9838b633dc8f/docs/assets/screenshots/update-billing-information.png)

### Tax IDs and VAT

<Warning>
  If you're based in the European Union, add your VAT number to avoid being charged additional VAT. You can add it in the Billing Portal under Tax ID.
</Warning>

We support tax IDs for multiple regions:

| Region         | Tax ID type    |
| -------------- | -------------- |
| European Union | VAT number     |
| United Kingdom | VAT number     |
| Australia      | ABN            |
| Canada         | GST/HST number |
| United States  | EIN            |

If your region isn't listed, contact support and we'll work with you to accommodate your tax requirements.

## Update payment method

<Steps>
  <Step>
    Open the **Billing Portal**.
  </Step>

  <Step>
    Under **Payment method**, click **Update** or **Add payment method**.
  </Step>

  <Step>
    Enter your new card details and save.
  </Step>
</Steps>

We accept all major credit and debit cards through Stripe.

<Tip>
  If a payment fails, you'll receive an email notification. Update your payment method promptly to avoid service interruption.
</Tip>

## View invoices and billing history

All invoices are available in the Billing Portal:

1. Open the **Billing Portal**
2. Scroll to **Invoice history**
3. Click any invoice to view or download as PDF

Invoices include:

* Usage breakdown (minutes, add-ons)
* Taxes applied
* Payment status
* Billing period

## Cancel your subscription

You can cancel your subscription at any time:

<Steps>
  <Step>
    Open the **Billing Portal**.
  </Step>

  <Step>
    Click **Cancel subscription** or **Cancel plan**.
  </Step>

  <Step>
    Confirm cancellation.
  </Step>
</Steps>

<Note>
  Cancellation takes effect at the end of your current billing period. You retain access until then. If you're on an Enterprise plan, contact your account manager to discuss cancellation terms.
</Note>

### What happens when you cancel

* Your agents and configurations remain saved
* You can continue using the service until the billing period ends
* Reactivate anytime by adding a payment method again
* We do not provide refunds for partial billing periods

## FAQ

<AccordionGroup>
  <Accordion title="How do I get a receipt or invoice?">
    All invoices are available in the Billing Portal under Invoice history. You can view them online or download as PDF.
  </Accordion>

  <Accordion title="Can I change my billing email?">
    Yes. Update the email address in the Billing Portal under your account settings.
  </Accordion>

  <Accordion title="Why was my payment declined?">
    Common reasons include expired cards, insufficient funds, or bank security holds. Update your payment method or contact your bank for details.
  </Accordion>

  <Accordion title="Can I pay by invoice or wire transfer?">
    Invoice payments and wire transfers are available for Enterprise customers. Contact your account manager or [sales](https://synthflow.ai/talk-to-sales) to set this up.
  </Accordion>

  <Accordion title="How do I update my company name on invoices?">
    Update your billing information in the Billing Portal. Changes apply to future invoices—previously issued invoices cannot be modified.
  </Accordion>

  <Accordion title="What currencies do you support?">
    Billing is processed in USD. For Enterprise customers, we may accommodate other currencies—contact sales to discuss.
  </Accordion>
</AccordionGroup>