> For a complete page index, fetch https://docs.synthflow.ai/llms.txt. For full documentation content, fetch https://docs.synthflow.ai/llms-full.txt.

# Manage Your Subscription

> Learn how to manage your Synthflow subscription, update billing information, and access invoices.

All subscription and billing management happens in **Settings** → **Workspace Settings** → **Plan & Billing**. From there, you can access the Billing Portal to update your details, view invoices, and manage your subscription.

## Access the Billing Portal

Open **Settings** from the main sidebar. Under **Workspace Settings**, select **Plan & Billing**.

Select **Manage Billing** next to your plan.

The Billing Portal is powered by Stripe and provides a secure interface for all billing operations.

## Update billing information

Your billing information includes your company name, address, and tax ID. Keeping this accurate ensures invoices are correctly formatted for your records.

Open the **Billing Portal** from **Settings** → **Workspace Settings** → **Plan & Billing**.

Scroll to **Billing information** and click  **Update information**.

Edit your details:

* Company or individual name
* Billing address
* Phone number
* Tax ID (VAT, GST, etc.)

Click **Save** to apply changes.

![Update billing information](https://storage.googleapis.com/granular-changelog/doc-images/update-billing-information.png)

### Tax IDs and VAT

> **Warning**
>
> If you're based in the European Union, add your VAT number to avoid being charged additional VAT. You can add it in the Billing Portal under Tax ID.

We support tax IDs for multiple regions:

| Region         | Tax ID type    |
| -------------- | -------------- |
| European Union | VAT number     |
| United Kingdom | VAT number     |
| Australia      | ABN            |
| Canada         | GST/HST number |
| United States  | EIN            |

If your region isn't listed, contact support and we'll work with you to accommodate your tax requirements.

## Update payment method

Open the **Billing Portal**.

Under **Payment method**, click **Update** or **Add payment method**.

Enter your new card details and save.

We accept all major credit and debit cards through Stripe.

> **Tip**
>
> If a payment fails, you'll receive an email notification. Update your payment method promptly to avoid service interruption.

## View invoices and billing history

All invoices are available in the Billing Portal:

1. Open the **Billing Portal**
2. Scroll to **Invoice history**
3. Click any invoice to view or download as PDF

Invoices include:

* Usage breakdown (minutes, add-ons)
* Taxes applied
* Payment status
* Billing period

## Cancel your subscription

You can cancel your subscription at any time:

Open the **Billing Portal**.

Click **Cancel subscription** or **Cancel plan**.

Confirm cancellation.

> **Note**
>
> Cancellation takes effect at the end of your current billing period. You retain access until then. If you're on an Enterprise plan, contact your account manager to discuss cancellation terms.

### What happens when you cancel

Cancelling stops billing. It does not delete your workspace or anything in it.

* **Agents and configurations** stay saved in your workspace.
* **Access** continues until the end of the current billing period.
* **Unused minutes** follow the [carryover terms](/usage#included-usage-and-carryover) in your agreement.
* **Refunds** are not issued for partial billing periods.
* **Reactivation** works at any time by adding a payment method again. Your saved agents are still there.

To remove your data as well, [delete your workspace](#delete-your-workspace) after you cancel.

## Delete your workspace

You can permanently delete your workspace under **Settings** → **Workspace Settings** → **Preferences**, the same tab where you manage the workspace name, timezone, and optional company website. Only Super Admins and Admins can delete a workspace, so if you don't see the option, ask one of them. See [roles](/user-management#roles).

Before you delete it, keep anything you need. [Export your call data](/export-call-data), and [export each agent to JSON](/version-control#export-to-json).

## FAQ

#### When does billing occur each month?

Billing happens on your renewal date. Find it under **Settings** → **Workspace Settings** → **Plan & Billing**, in the **Next billing** section.

#### How do I get a receipt or invoice?

All invoices are available in the Billing Portal under Invoice history. You can view them online or download as PDF.

#### Can I change my billing email?

Yes. Update the email address in the Billing Portal under your account settings.

#### Why was my payment declined?

Common reasons include expired cards, insufficient funds, or bank security holds. Update your payment method or contact your bank for details.

#### Can I pay by invoice or wire transfer?

Invoice payments and wire transfers are available for Enterprise customers. Contact your account manager or [sales](https://synthflow.ai/talk-to-sales) to set this up.

#### How do I update my company name on invoices?

Update your billing information in the Billing Portal. Changes apply to future invoices—previously issued invoices cannot be modified.

#### What currencies do you support?

Billing is processed in USD. For Enterprise customers, we may accommodate other currencies—contact sales to discuss.

#### How do I delete my workspace and stop billing?

[Cancel your subscription](#cancel-your-subscription) to stop billing, then [delete your workspace](#delete-your-workspace) under **Settings** → **Workspace Settings** → **Preferences**. Contract termination terms are described in the [Subscriber Terms](/terms-conditions).

#### How do I delete my personal account and data?

Your data deletion rights, including the right to erasure under Art. 17 GDPR, are described in the [Privacy Policy](/privacy-policy). To exercise them, contact the Synthflow data protection team at [privacy@synthflow.ai](mailto:privacy@synthflow.ai).