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# IVR Handling

> Learn how to teach your outbound agents to handle IVRs (interactive voice responses)

![IVR Handling action named reach\_sales, with instructions telling the agent to wait for the IVR menu, select Sales, and choose new customer when prompted](https://storage.googleapis.com/granular-changelog/doc-images/ivr_1.png)

Your outbound assistants may encounter IVRs (interactive voice responses) when making calls. For example, they may be asked to press a certain number to be connected to the sales department.

You can set up custom actions to handle IVRs and configure them for one or multiple agents.

This feature is still in beta. For now, it only works for DTMF input (based on pressing digits), not vocal IVR trees.

## Create a new IVR prompt

1. Go to **Agents** on the navigation sidebar.
2. Select the assistant you want to be able to handle IVRs.
3. Click **Actions** on the left-hand sidebar.
4. Click  **Add action** >  **IVR**.
5. Click **Create IVR**.
6. Click  **Create action**.
7. Choose a name for your IVR action. Enter a prompt describing where your assistant should try to navigate. For example, 'connect to the sales department'.
8. Click **Save** to save the IVR and attach it to the assistant you selected.