***

title: IVR Handling
subtitle: About outbound assistants and navigating IVRs
slug: set-up-ivr-handling
description: >-
Learn how to teach your outbound agents to handle IVRs (interactive voice
responses)
----------

Your outbound assistants may encounter IVRs (interactive voice responses) when making calls. For example, they may be asked to press a certain number to be connected to the sales department.

You can set up custom actions to handle IVRs and configure them for one or multiple agents.

<Note>
  This feature is still in beta. For now, it only works for DTMF input (based on pressing digits), not vocal IVR trees.
</Note>

## Create a new IVR prompt

1. Go to **Agents** on the navigation sidebar.
2. Select the assistant you want to be able to handle IVRs.
3. Click **Actions** on the left-hand sidebar.
4. Click <Icon icon="plus" /> **Add action** > <Icon icon="grid" /> **IVR**.
5. Click **Create IVR**.
6. Click <Icon icon="plus" /> **Create action**.
7. Choose a name for your IVR action. Enter a prompt describing where your assistant should try to navigate. For example, 'connect to the sales department'.
8. Click **Save** to save the IVR and attach it to the assistant you selected.