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title: Zendesk
slug: zendesk
description: Learn what Zendesk provides for customer support and Help Center content, and how it fits into Synthflow knowledge bases.
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## What is Zendesk?

Zendesk is a customer service platform teams use for ticketing, messaging, and self-service help. Its **Help Center** hosts public articles (policies, how-tos, and FAQs) that customers read on the web.

Those articles are a natural source of truth for support answers; many teams already maintain them as their canonical product documentation.

## What does Zendesk do?

* **Help Center**: Publish and organize support articles customers can search and browse.

* **Ticketing and conversations**: Route questions to agents across email, chat, voice, and other channels.

* **Self-service at scale**: Deflect repeat questions with structured help content and automation around it.

* **Integrations**: Connect Zendesk to the rest of your stack so support data and workflows stay in sync.

## Zendesk integration with Synthflow AI

The Synthflow AI + Zendesk integration brings **Help Center** articles into a Synthflow **knowledge base**. Your voice agents can then retrieve that content during calls (retrieval-augmented generation) instead of pasting long documents into the prompt.

With this integration, you can:

* Keep a single set of support articles in Zendesk while agents answer from the same text on calls.
* Refresh agent knowledge when Help Center updates, using the sync cadence you choose in Synthflow.
* Let agents cite structured help content that your team already curates for customers.

By combining Zendesk’s Help Center with Synthflow AI’s knowledge bases, you align phone support with the documentation customers see online.

For OAuth, sync schedule, import steps, and source status (**In Progress** / **Synced**), follow **[Import from Zendesk](/create-a-knowledge-base#import-from-zendesk)** in the Knowledge Base guide.