Call Transfer to SIP Documentation
We’ve added comprehensive documentation for the Call Transfer to SIP feature, enabling AI agents to seamlessly transfer calls to SIP endpoints and human agents.
Key Features Documented:
- Transfer Modes: Warm transfer with message, warm transfer with context summary, and blind transfer
- SIP Endpoint Support: Compatible with SIP phones, trunks, PBX systems, and cloud services
- Configuration Guide: Step-by-step setup instructions for Synthflow and SIP endpoints
- Advanced Configuration: Multiple transfer destinations, conditional transfers, and context sharing
- Testing and Troubleshooting: Comprehensive testing procedures and common issue resolution
- Best Practices: Security considerations, user experience optimization, and maintenance guidelines
Supported SIP URI Formats:
- Standard SIP URIs (
sip:user@domain.com) - SIP URIs with ports and transport protocols
- Phone numbers and extensions
This documentation provides everything needed to implement and maintain Call Transfer to SIP functionality in enterprise environments.
