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DocumentationAPI ReferenceIntegrationsAdministrationChangelog
  • Get Started
    • Introduction
    • Authentication
  • Resources
    • Custom Variables
    • Dynamic Prompt Injection
    • Outbound Number Pooling
    • Timezones
  • Platform API
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  • Overview
  • Use Cases
  • How to Use Dynamic Prompt Injection
Resources

Dynamic prompt injection

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Customize the behavior of your Voice AI Phone Call Agents by dynamically changing the prompt the model uses.

Overview

Dynamic Prompt Injection allows you to tailor the interactions of your AI agents, providing a more personalized and contextually relevant experience. By sending customized prompts via API requests, you can guide the AI’s conversation flow based on specific user needs or situational requirements.

Use Cases

  • Customized Interactions: Adapt the AI agent’s behavior to suit different scenarios, such as customer support, sales inquiries, or technical assistance.
  • Contextual Responses: Generate responses that are relevant to the current conversation, taking into account the user’s previous inputs or questions.
  • Per-conversation Adaptability: Change the AI’s approach or tone, depending on the conversation so far or the interaction the customer has had.

How to Use Dynamic Prompt Injection

  • Integrate Prompts into API Requests: Send these custom prompts as part of your API request payload. This enables the AI to adapt its responses based on the provided prompt.
1{
2 "prompt": "You are a customer service agent assisting with product inquiries."
3}