For AI agents: a documentation index is available at the root level at /llms.txt and /llms-full.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
AcademyContact SalesHelp CenterDashboard
DocumentationAPI ReferenceIntegrationsAdministrationChangelog
DocumentationAPI ReferenceIntegrationsAdministrationChangelog
  • Get Started
    • Introduction
    • Authentication
  • Resources
    • Custom Variables
    • Dynamic Prompt Injection
    • Outbound Number Pooling
    • Timezones
  • Platform API
      • GETExport analytics data
LogoLogo
AcademyContact SalesHelp CenterDashboard
Platform APIAnalytics

Export analytics data

||View as Markdown|
GET
/analytics/
GET
/v2/analytics/
$curl https://api.synthflow.ai/v2/analytics/ \
>     -H "Authorization: Bearer <token>"
200Retrieved
1{
2  "executed_actions": {
3    "items": [
4      {
5        "name": "extract_info_action_type",
6        "value": 1200,
7        "series": [
8          {
9            "items": {
10              "type": "object",
11              "properties": {
12                "date": {},
13                "value": 1200
14              }
15            }
16          }
17        ]
18      },
19      {
20        "name": "new_custom_action",
21        "value": 24,
22        "series": [
23          {
24            "items": {
25              "type": "object",
26              "properties": {
27                "date": {},
28                "value": 24
29              }
30            }
31          }
32        ]
33      }
34    ]
35  },
36  "assistant_performance": {
37    "by_minutes_used": [
38      {
39        "model_id": "b2fe4436-760b-484e-a2d6-9daa0bdfdbea",
40        "name": "Jake",
41        "minutes_used": 198.4,
42        "percentage_change": 100
43      }
44    ],
45    "by_calls_made": [
46      {
47        "model_id": "b2fe4436-760b-484e-a2d6-9daa0bdfdbea",
48        "name": "Jake",
49        "calls_made": 264,
50        "percent_change": 100
51      }
52    ],
53    "by_success_rate": [
54      {
55        "model_id": "b2fe4436-760b-484e-a2d6-9daa0bdfdbea",
56        "name": "Jake",
57        "success_rate": 81.81818,
58        "percentage_change": 100
59      }
60    ]
61  },
62  "call_status_stat": {
63    "items": [
64      {
65        "status": "completed",
66        "value": 240,
67        "percentage": 90.91,
68        "percentage_change": 100
69      },
70      {
71        "status": "failed",
72        "value": 24,
73        "percentage": 90.91,
74        "percentage_change": 100
75      }
76    ],
77    "series": [
78      {
79        "date": "2025-07-2025",
80        "completed": 240,
81        "hangup_on_voicemail": 0,
82        "busy": 0,
83        "no-answer": 0,
84        "failed": 0,
85        "left_voicemail": 0,
86        "in-progress": 0,
87        "checking": 0,
88        "paused": 0,
89        "queue": 0,
90        "initiated": 0,
91        "ringing": 0
92      }
93    ]
94  },
95  "recent_call_history": {
96    "items": [
97      {
98        "call_id": "test",
99        "call_status": "completed",
100        "duration": 38,
101        "agent_name": "Jake",
102        "model_id": "b2fe4436-760b-484e-a2d6-9daa0bdfdbea",
103        "lead_phone_number": "+4915758658647",
104        "created_at": {}
105      }
106    ]
107  },
108  "duration_metrics": {
109    "total_minutes": 198.4,
110    "average_duration": 0.7515151515151516,
111    "total_calls": 264,
112    "series": [
113      {
114        "date": "2025-07-2025",
115        "total_minutes": 198.4,
116        "average_duration": 0.7515151515151516,
117        "total_calls": 264
118      }
119    ],
120    "total_minutes_percentage_change": 100,
121    "total_duration_percentage_change": 100,
122    "total_calls_percentage_change": 100
123  },
124  "end_call_reason_stat": {
125    "items": [
126      {
127        "reason": "agent_goodbye",
128        "value": 168,
129        "percentage": 63.64
130      },
131      {
132        "reason": "human_goodbye",
133        "value": 48,
134        "percentage": 63.64
135      },
136      {
137        "reason": "human_pick_up_cut_off",
138        "value": 24,
139        "percentage": 63.64
140      },
141      {
142        "reason": "Request failed: 500, message='Internal Server Error",
143        "value": 24,
144        "percentage": 63.64
145      }
146    ],
147    "series": [
148      {
149        "date": {},
150        "voicemail": 0,
151        "human_goodbye": 48,
152        "agent_goodbye": 168,
153        "human_pick_up_cut_off": 24,
154        "max_duration": 0,
155        "idle_time_exceeded": 0,
156        "goodbye_detected": 0,
157        "user_disconnected": 0,
158        "voicemail_message_left": 0
159      }
160    ]
161  },
162  "sentiment_stat": {
163    "positive_percentage": 90.91,
164    "series": [
165      {
166        "date": {},
167        "positive": 240,
168        "total": 264
169      }
170    ],
171    "positive_percentage_change": 100
172  }
173}
Export analytics programmatically for blending with your BI dashboards or internal reporting tools. ### Troubleshooting * If you are not seeing data for a specific agent, double-check the model_id you are using. Make sure the agent is active. * Date range errors: limit the query to a maximum of 120 days. * Unauthorized API access: double-check your API key.
Was this page helpful?
Previous

List phone numbers

Next
Built with

Export analytics programmatically for blending with your BI dashboards or internal reporting tools.

Troubleshooting

  • If you are not seeing data for a specific agent, double-check the model_id you are using. Make sure the agent is active.
  • Date range errors: limit the query to a maximum of 120 days.
  • Unauthorized API access: double-check your API key.

Authentication

AuthorizationBearer

Bearer authentication of the form Bearer <token>, where token is your auth token.

Query parameters

from_datedatetimeOptional

The start date and time for the date range for which you want to export analytics data. If you don’t specify the date range, it’ll default to the past 7 days. The maximum date range is 120 days. Example: 2025-11-25T14:30:00Z

to_datedatetimeOptional

The end date and time for the date range for which you want to export analytics data. Example: 2025-11-25T14:30:00Z

model_idstringOptional
If you want to export data for a specific agent, use its model ID. You can find it on the agent's page in your dashboard.
type_of_callenumOptional

Filter calls by agent type (inbound, outbound or widget).

Allowed values:

Response

200
executed_actionsobject
List of actions executed during the call, as well as their success and frequency rates.
assistant_performanceobject
Agent performance overview.
call_status_statobject
Call status overview.
recent_call_historyobject
Log of all recent calls.
duration_metricsobject
Duration metrics overview.
end_call_reason_statobject

An overview of reasons calls ended. For details on all the possible reasons, see End Call Reasons.

sentiment_statobject
Sentiment overview.