Memory for SMS and WhatsApp
Agents can now use shared memory across voice, SMS, and WhatsApp, helping them continue conversations with relevant history from any channel.
RingCX integration
You can now connect RingCX to Synthflow over SIP, running your agent as an Intelligent Virtual Agent (IVA) in RingCX voice queues. Route voice queue calls to your agent, pass caller context through…
Aurora inbuilt skills
Aurora now includes inbuilt skills for prompt review and call analysis. See Skills for how to use them.
Actions API: per-agent trigger rules for shared actions
When you attach the same custom action to more than one agent, each agent can now have its own When to use this Action rule. One shared action, different trigger instructions on each agent. Endpoint…
Aurora is generally available
Aurora is now available to every workspace. It is the AI assistant built into your Synthflow dashboard: describe what you need in natural language and Aurora can build agents, configure actions,…
Channel filtering for chat logs
Chat logs now show where each conversation came from. Every chat is tagged as SMS, WhatsApp, Widget/API, or Test chat, and you can filter the list by any of those channels. Test runs from the agent…
ElevenLabs V3 audio tags
Select ElevenLabs V3 as your voice model, then use audio tags in agent prompts and flow messages to control accent, tone, and delivery. Global tags keep one voice character for the entire call.…
Catalan, Slovenian, and Welsh available
Catalan, Slovenian, and Welsh join the full list of available languages you can assign to agents.
Agents API: STT provider and speech recognition
Create and update assistant requests now accept the speech-to-text fields from the assistant editor. Endpoint Change POST /assistants, PUT /assistants/{model_id} agent.transcriber_provider (deepgram,…
Call Transfer API: Human availability
Configure transfer office hours on LIVE_TRANSFER actions through create and update requests. Endpoint Change POST /v2/actions human_availability (timezone, schedule, unavailable_message, active). PUT…
Agents and Actions API: Action-assistant assignment relationships
Assistant and action detail endpoints accept optional query parameters to include related IDs. Relationship fields stay empty by default. Endpoint Query parameter Response field GET…
Actions API: Input variable mapping
Configure how each input variable is collected per assistant attachment, so one shared action can use different variable sources on different agents. Action placeholders and mapping explains the…
Websocket endpoint deprecation
The websocket endpoint below, used for custom website and app integrations, will be deprecated on June 15, 2026. After this date, the endpoint will no longer be available. curl -X GET…
MCP Servers accept Headers and Query parameters
When you configure an MCP server, you can add Headers and Query parameters as key-value pairs. Use them for API keys, tenant IDs, or other values your server expects on every request. See MCP…