Stay up to date with the latest changes to Synthflow.
Contacts is now Memory
Nothing was removed, we just cleaned up where things belong. The page that used to be called Contacts in the left-hand sidebar is now Memory, which better describes what it actually holds: the long-term knowledge your agents reuse across calls.
Phone books now live inside Call Transfers, so they sit alongside the rest of your call-handling tools instead of in a separate area of the app. You’ll find them in the same place you configure transfer destinations, no need to switch sections to manage routing.
