Changelog

Contacts is now Memory

Nothing was removed, we just cleaned up where things belong. The page that used to be called Contacts in the left-hand sidebar is now Memory, which better describes what it actually holds: the long-term knowledge your agents reuse across calls.

Phone books now live inside Call Transfers, so they sit alongside the rest of your call-handling tools instead of in a separate area of the app. You’ll find them in the same place you configure transfer destinations, no need to switch sections to manage routing.