Get a call | Synthflow

{
  "status": "ok",
  "response": {
    "pagination": {
      "total_records": 1,
      "limit": 20,
      "offset": 0
    },
    "calls": [
      {
        "call_id": "1725527007259x327898249603432960",
        "model_id": "1725526325346x892123579587048600",
        "campaign_type": "live",
        "phone_number_from": "+11234567890",
        "phone_number_to": "+1098765432",
        "name": "",
        "transcript": "bot: Hey, you've called to [company]. How may I assist you today?\nhuman:  Hello. I would like to know my preferences.\nbot: Let me check your preferences.\nbot: I didn't catch your name. \nbot: Could you please provide it so I can look up your preferences? \nhuman:  Eddie.\nbot: Let me check your preferences.\nbot: Alright, Eddie. \nbot: Let me quickly pull up your preferences. \nbot: One moment, please. \nbot: Let me check your preferences.\nbot: Alright, Eddie. \nbot: Let me pull up your preferences... \nbot: Let me check your preferences.\nbot: Let me check your preferences. \nhuman: (Now the user has not responded in a while, you would say:)\nbot: Hey Eddie, are you still there? \nhuman:  Yes.\nbot: Let me check your preferences.\nbot: Got it. \nbot: Let me quickly pull up your preferences. \nbot: One moment, please. \nhuman: (Now the user has not responded in a while, you would say:)\nbot: Hey Eddie, are you still with me? \nhuman:  Yes.\nbot: Let me check your preferences.\nbot: Alright, Eddie. \nbot: Let me quickly pull up your preferences. \nbot: One moment, please.",
        "duration": 108,
        "recording_url": "https://api.twilio.com/2019-06-03/Accounts/ACb029z9m380.../Recordings/RE68bd...",
        "end_call_reason": "human_pick_up_cut_off",
        "custom_end_call_reason": "Customer is being abusive",
        "error_message": "",
        "executed_actions": {},
        "all_executed_actions": [
          {
            "name": "string",
            "action_type": "string",
            "description": "string",
            "parameters_hard_coded": "string",
            "parameters_from_llm": "string",
            "error_message": "string",
            "return_value": "string",
            "return_value_status": "string",
            "is_relevant_action": "string",
            "timestamp_datetime": "string",
            "timestamp": "string",
            "started_at": "string",
            "finished_at": "string",
            "action_id": "string"
          }
        ],
        "prompt_variables": {},
        "type_of_call": "inbound",
        "start_time": "1722260515000",
        "timezone": "Europe/Madrid",
        "telephony_hangup": "caller",
        "telephony_disconnect_reason": "callee_hangup",
        "telephony_duration": 66000,
        "telephony_ringing_duration": 15000,
        "telephony_start": {},
        "telephony_end": {},
        "telephony_rtp_rtt_wan_ms": 40,
        "telephony_rtp_rtt_lan_ms": 5,
        "telephony_rtp_jitter_wan_ms": 12.5,
        "telephony_rtp_jitter_lan_ms": 1.2,
        "telephony_rtp_loss_wan_pct": 0.5,
        "telephony_rtp_loss_lan_pct": 0,
        "telephony_rtp_mos": 4.2,
        "telephony_rtp_mos_wan": 4.1,
        "telephony_rtp_mos_lan": 4.4,
        "status": "completed",
        "collected_variables": {
          "agent_123": {
            "appointment_date": {
              "value": {},
              "collected": true
            },
            "user_name": {
              "value": "Julian",
              "collected": true
            }
          }
        }
      }
    ]
  }
}

Retrieve the transcript and other metadata for a phone call.

Authentication

AuthorizationBearer

Bearer authentication of the form Bearer <token>, where token is your auth token.

Path parameters

call_idstringRequired

Call ID. You can find it on the logs page in your dashboard.

Query parameters

include_all_actionsbooleanOptionalDefaults to false

Include all_executed_actions in the response.

Response

200

statusstringOptional

Whether the request was successful.

responseobjectOptional

Errors

400

Bad Request Error

404

Not Found Error