Get a call | Synthflow

curl https://api.synthflow.ai/v2/calls/call_id \
     -H "Authorization: Bearer <token>"

{
  "status": "ok",
  "response": {
    "pagination": {
      "total_records": 1,
      "limit": 20,
      "offset": 0
    },
    "calls": [
      {
        "call_id": "1725527007259x327898249603432960",
        "model_id": "1725526325346x892123579587048600",
        "campaign_type": "live",
        "phone_number_from": "+11234567890",
        "phone_number_to": "+1098765432",
        "name": "",
        "transcript": "bot: Hey, you've called to [company]. How may I assist you today?\nhuman:  Hello. I would like to know my preferences.\nbot: Let me check your preferences.\nbot: I didn't catch your name. \nbot: Could you please provide it so I can look up your preferences? \nhuman:  Eddie.\nbot: Let me check your preferences.\nbot: Alright, Eddie. \nbot: Let me quickly pull up your preferences. \nbot: One moment, please. \nbot: Let me check your preferences.\nbot: Alright, Eddie. \nbot: Let me pull up your preferences... \nbot: Let me check your preferences.\nbot: Let me check your preferences. \nhuman: (Now the user has not responded in a while, you would say:)\nbot: Hey Eddie, are you still there? \nhuman:  Yes.\nbot: Let me check your preferences.\nbot: Got it. \nbot: Let me quickly pull up your preferences. \nbot: One moment, please. \nhuman: (Now the user has not responded in a while, you would say:)\nbot: Hey Eddie, are you still with me? \nhuman:  Yes.\nbot: Let me check your preferences.\nbot: Alright, Eddie. \nbot: Let me quickly pull up your preferences. \nbot: One moment, please.",
        "duration": 108,
        "recording_url": "https://api.twilio.com/2019-06-03/Accounts/ACb029z9m380.../Recordings/RE68bd...",
        "end_call_reason": "human_pick_up_cut_off",
        "custom_end_call_reason": "Customer is being abusive",
        "error_message": "",
        "executed_actions": {},
        "prompt_variables": {},
        "type_of_call": "inbound",
        "start_time": "1722260515000",
        "timezone": "Europe/Madrid",
        "telephony_hangup": "caller",
        "telephony_disconnect_reason": "callee_hangup",
        "telephony_duration": 66000,
        "telephony_ringing_duration": 15000,
        "telephony_start": {},
        "telephony_end": {},
        "status": "completed",
        "collected_variables": {
          "agent_123": {
            "user_name": {
              "value": "Julian",
              "collected": true
            },
            "appointment_date": {
              "value": {},
              "collected": true
            }
          }
        }
      }
    ]
  }
}

Retrieve the transcript and other metadata for a phone call.

Authentication

AuthorizationBearer

Bearer authentication of the form Bearer <token>, where token is your auth token.

Path parameters

call_idstringRequired

Call ID. You can find it on the logs page in your dashboard.

Response

200

statusstring

Whether the request was successful.

responseobject

Errors

400

Bad Request Error

404

Not Found Error