New greeting_message_mode and greeting_message_human_talk_timeout fields on Agent
You can now control how your agent starts a conversation using two new fields on the Agent schema.
greeting_message_mode lets you choose between three behaviors:
greeting_message_human_talk_timeout sets the maximum number of seconds the agent waits for the human to speak first when using human mode. If the timeout is reached, the agent starts the conversation automatically.
Updated endpoints:
For more details, see the Greeting Message Behavior documentation.