Changelog

The post-call webhook was one place to see why a call ended or whether it reached voicemail. The Overview tab in Call logs now shows it on the call itself:

• The summary, end reason, disconnect reason, and voicemail result, side by side. Hover over a field to see what it means.
• Transfer: each attempt, its outcome, and how far into the call it started, so you no longer search the transcript to see if a transfer worked.
• Call, Agent, Contact, and Technical groups for the rest, including the agent number, the agents used, and the node timings.
• Copy menu in the header: copy the call ID, a link to the call, or the full call data as JSON for a support ticket.