What is Twilio?

Twilio is a cloud-based communication platform that enables businesses to send and receive calls, SMS, and other messaging services using APIs.

It provides the infrastructure for companies to integrate voice, video, and messaging into their apps without needing to build telecom solutions from scratch.

What does Twilio do?

• Voice & video calls

Make and receive calls with cloud-based VoIP technology.

• SMS & messaging

Send and receive text messages, including bulk messaging and two-way SMS.

• Programmable APIs

Automate communication workflows using Twilio’s API suite.

• Call routing & IVR

Set up interactive voice response (IVR) systems and intelligent call routing.

Twilio integration with Synthflow AI

The Synthflow AI + Twilio integration makes it easy to automate customer interactions over phone calls and SMS. Assistants can handle both inbound and outbound calls, answer questions, provide information, and complete tasks.

On the messaging side, Synthflow AI automates SMS conversations, so Assistants can send and respond to texts. Whether it’s scheduling appointments, qualifying leads, or handling customer support, AI-powered messaging keeps everything running.

With Twilio’s scalable infrastructure, you can manage high-volume calls and messages without extra overhead. This integration streamlines communication and creates a better customer experience.