Filter call logs by action

Action filter on Call Logs open on All Actions, with a submenu for each action type such as Real-Time Booking, Call Transfers, and Information Extractors

To check how an action performed, you had to open calls one by one. In Call logs, the Action filter now shows only the calls that ran the action you pick.

Starting from the action works too: on the Actions page, open an action’s menu and select View Call Logs to see its calls.

Through the API, List calls filters by action too.

Set action input sources via API

Actions attached to an agent through the API asked the caller for every input, even values you already had. When you attach an action, you can now choose where each input comes from, with the same input sources as in the app.

Advanced transfer settings via API

The advanced call transfer settings could only be set in the app. You can now set them when you create or update a call transfer action.