New features, fixes, and API updates, shipped continuously.
Listen to transfer recordings
When a warm transfer failed, you only had the caller’s recording. With Save Recordings and Continue recording after the transfer on, warm transfers now get their own recording, including ones that failed after they were answered.
List agent versions via API
An agent’s version history could only be viewed in the app. Through the API, List agent versions now returns every published version, newest first, with who published it, when, and which version is live.
Expressive delivery with one toggle
Getting an agent to sound warm or reassuring meant writing audio tags into the prompt. Turn on Expressive mode and the agent picks its own delivery, and transcripts stay free of tags.
New MCP server tools
The MCP server can now read a single knowledge base item and create post-call email actions. get_agent also returns the agent’s business hours.