About custom greetings and variables

Select agents on the left-hand sidebar.

Choose the agent you want to train.

Click Configure.

Click Custom Greeting.

Add a Custom Variable inside of ""

It will now be available to you on the right to test.

Click and enter a {lead_name} to test.

To add Variable into your Prompt, Click “Prompt”

Click into the Prompt Text Area

Type “Confirm you are speaking with”.

Click here.

Click this text entry area

Add a Variable into the script by using . This example use the {lead_name} again.

Add another Variable using the same method. In this case {appointment_type}.

15. You can now see we have these available to us underneath the prompt.

16. To test your agent using Variables passed in, enter value on the right hand side.

17. Select a number then press call.