LearnWebhooks

Webhooks Overview

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Webhooks allow you to receive real-time notifications when a call is completed, eliminating the need to manually check for updates. By setting up a webhook, you can automatically capture call status, lead details, transcripts, and more, making it easy to integrate Synthflow AI with your existing workflows.

Use webhooks when you want Synthflow to push call outcomes to your own systems instead of polling for updates. Common uses include logging call details in a CRM, triggering downstream automations, and storing transcripts or extracted outcomes for reporting.

With webhooks, you can:

  • Log call data in your CRM after an interaction.
  • Trigger follow-up actions based on call outcomes.
  • Monitor call performance in real-time.

To set up a webhook, provide a webhook URL in your API request. When the call is completed, Synthflow AI will send a structured response to your endpoint with details like call status, duration, and executed actions.

For a full guide on setting up and using webhooks, check out the webhook API documentation.