Agency

Pricing plans and Rebilling

Use pricing plans to bill your subaccounts and manage usage. Connect Stripe, set a monthly price and currency, define included minutes, and optionally include products.

Note:

  • You need an Agency Owner or Admin role.
  • Stripe must be connected before creating plans.

Connect your Stripe account

1

On the left-hand sidebar, click Agency.

2

Click Pricing Plans.

3

Click Connect Stripe and complete the Stripe flow.

Create a pricing plan

Create a pricing plan for your subaccounts to structure billing, control resources, and provide tailored packages for your clients.

  1. Set Price and Limits: define the plan cost, maximum minutes, agents, and feature limits.
  2. Configure Usage-Based Pricing: enable per-minute billing for a flexible pricing model.
  3. Add Included Products: select products that will be automatically provisioned in the subaccount when this plan is activated.

Create a pricing plan

Name and Description

Enter a clear customer‑facing name and a short description. The screenshot below shows how plans appear to subaccounts.

Pricing plans for subaccounts

Amount

Plan fees are billed monthly. Taxes are added in the US and Canada and included in price elsewhere. Refer to your Stripe tax settings for details.

Currency

Choose the currency of your pricing plan. The available currencies are:

  • United States Dollar ($)
  • Euro (€)
  • Canadian Dollar (CA$)
  • Australian Dollar (A$)
Only pricing plans of the same currency can be available for subscription.

Maximum Minutes Available

Set the maximum number of call minutes a subaccount can use in this plan.

For example, if a plan includes 6,000 minutes per month and the subaccount reaches that limit, then either:

  1. Calls start to fail due to insufficient minutes, or
  2. Pay‑as‑you‑go billing applies (if enabled).

Pay-as-you-go

Pay‑as‑you‑go (PAYG) bills for metered usage beyond the plan’s included minutes at a per‑minute rate you configure.

Products

You can include products with a plan (for example, agents and workflows). Synthflow creates copies for the subaccount when the plan is activated; the originals remain unchanged. There is no limitation on the number of products that can be included in a plan.

Same as importing products, the included items are available for use immediately after subscription.