Billing Overview
Synthflow billing is tied to your account terms. New pricing is scoped with the Synthflow team based on expected usage, telephony, integrations, security requirements, and launch support.
Use this page to understand where billing is managed, how usage is measured, and when to contact your account team.
Current pricing model
Synthflow uses sales-led pricing. Your package is scoped with the Synthflow team based on expected volume, telephony, integrations, and support needs.
For new or expanding deployments. See what goes into an Enterprise agreement: capacity, telephony, security, support, and commercial terms.
For active workspaces. See how calls, chat, simulations, and allowances are measured, and how usage appears on your invoices.
Existing billing setups
Some existing workspaces may still have legacy billing labels or account-specific billing controls in the product. Those terms remain governed by your agreement and the billing setup visible to your workspace.
If you already have an active workspace, do not use public documentation as a quote. Review your agreement, invoices, and Plan & Billing page, or contact your account team.
Get started with billing
Scope a new deployment
For a new deployment, contact Synthflow before launch. The team will review:
- Expected call volume and concurrency
- Telephony setup and number ownership
- Required integrations and workflow actions
- Security, procurement, and governance needs
- Launch support, testing, and success criteria
Manage an existing workspace
All account billing controls available to your workspace live in Admin -> Workspace Settings -> Plan & Billing. Depending on your account, you can:
- View your plan or agreement summary
- Review invoices and billing history
- Update payment or invoice details
- Request package, capacity, or support changes
Learn more about managing your billing information.
Track your usage
Your current used minutes are shown in the sidebar. For more detail, open Admin -> Workspace Settings -> Usage for usage totals and provider breakdowns. See Usage and Billing for how Synthflow measures calls, chat, simulations, and allowances.
Agency accounts can view usage per subaccount in the Admin dashboard.
For agencies
Agency accounts can configure billing and rebilling where those features are included in the account setup. Review the agency billing docs only if your workspace has agency or white-label features enabled.
Learn more about pricing plans and rebilling.
FAQ
How do I get pricing for a new deployment?
Visit the pricing page or contact sales. Synthflow will scope pricing around your use case, expected volume, telephony, integrations, security, and launch needs.
Where can I see my invoices?
Open Admin -> Workspace Settings -> Plan & Billing. The invoice and billing controls shown there depend on your workspace and agreement.
Can I change my package?
Contact your account team or sales. Package changes are reviewed against your expected usage, capacity needs, and current agreement.
What payment methods do you accept?
Available payment methods depend on your agreement and billing setup. Review Plan & Billing or contact your account team.
How do I cancel or reduce service?
Contact your account team. Cancellation, renewal, and package changes are handled according to your agreement.