Enterprise
Enterprise-grade scale, reliability, and support
Enterprise is designed for teams using voice AI in production operations. Synthflow scopes each package around the deployment’s expected volume, concurrency, telephony, integrations, security needs, and launch model.
What’s included
Key benefits
Enterprise is for teams that need voice AI to operate reliably at scale. The main reasons to use Enterprise are capacity planning, telephony control, security review, workflow depth, launch support, and commercial fit.
Capacity planning
Plan expected call volume, peak concurrency, monitoring, and operational limits with Synthflow before launch.
Reliability and governance
Contracted support, availability, incident, and governance expectations are documented in your agreement instead of relying on public default claims.
Custom pricing
Work with Synthflow to define pricing and package terms that match your use case, volume, telephony setup, and support model.
Dedicated support
Coordinate onboarding, launch, optimization, and escalations with an account team.
Advanced telephony
Enterprise can support advanced telephony options, including:
- SIP trunking: Connect existing phone infrastructure
- Native Synthflow telephony: Use Synthflow-supported telephony paths
- Custom routing: Align call routing and handling with your operation
Workflow builder
Build and automate multi-step call flows with the visual workflow builder. Connect agents to CRMs, scheduling tools, and external APIs without writing code, including post-call data sync, outbound triggering, and inbound caller enrichment. See the Workflows guide for tips and common use cases.
Carryover and allowances
Included usage, carryover, and overage handling depend on your agreement. If carryover is included, unused included minutes can roll into a later contractual period instead of expiring. See Usage and Billing for details.
White-label and agency features
White-label and agency features are available when included in your account setup. These can include custom branding, subaccount management, and billing workflows.
Learn more about agency and white-labeling.
Getting started with Enterprise
The Enterprise path is typically:
- Scope the operation, including volume, concurrency, telephony, integrations, and launch timing.
- Review security, procurement, and governance requirements.
- Agree on pricing, package terms, and support expectations.
- Launch with onboarding, monitoring, and optimization support.
Visit the pricing page to review the Enterprise overview.
Contact sales with your use case, expected volume, telephony needs, and launch timeline.
FAQ
What's the minimum commitment for Enterprise?
Enterprise terms are defined in your agreement. Contact sales to discuss package scope and commitment level.
Can I move from an older plan to Enterprise?
Yes. Contact your account team or sales to review your current setup and plan the move.
Is there a minimum volume requirement?
Enterprise is usually a fit for production deployments with meaningful call volume, telephony requirements, security review, or account-managed launch needs. Contact sales to confirm fit.
How does Enterprise billing work?
Enterprise billing follows the custom terms in your agreement, including payment timing, usage allowances, invoice details, and renewal handling.
What compliance certifications are available?
Synthflow supports SOC2, GDPR, and ISO 27001 reviews. Additional compliance requirements can be reviewed during scoping.
Can I bring my own telephony provider?
Yes, when scoped in your agreement. Enterprise can support SIP trunking and approved telephony paths. Learn more about connecting your phone system.
What are carryover minutes and how do I get them?
Carryover lets unused included minutes move into a later contractual period when that term is included in your agreement. Contact your account team to review availability.
What's the difference in support?
Enterprise customers coordinate launch, optimization, and escalations through the support model defined in their agreement.