Enterprise
Enterprise-grade reliability, scale, and support
The Enterprise plan is designed for teams handling 10,000+ minutes per month who need guaranteed uptime, unlimited concurrency, and dedicated support.
What’s included
Key benefits
Unlimited concurrency
No per-unit concurrency charges. Run as many simultaneous calls as your infrastructure requires without worrying about add-on costs or hitting limits.
Guaranteed uptime
Enterprise customers receive a 99.99% uptime SLA backed by service credits. This ensures your voice AI remains available for mission-critical operations.
Custom pricing
Work with our team to negotiate volume-based pricing, committed-use discounts, and terms that fit your business model. Enterprise pricing is typically more cost-effective at scale.
Dedicated support
Get a named account manager and priority support channels. Enterprise customers receive faster response times and direct escalation paths.
Advanced telephony
Enterprise unlocks advanced telephony options including:
- SIP trunking: Connect your existing phone infrastructure
- Native Synthflow telephony: Carrier-grade reliability
- Custom workflows: Tailored call routing and handling
White-label included
The white-label toolkit is included with Enterprise at no additional cost, enabling:
- Custom domains and branding
- Subaccount management for clients
- Rebilling and pricing plan creation
Learn more about pricing plans and rebilling.
Enterprise vs. Pay As You Go
For a detailed comparison, visit our pricing page.
Getting started with Enterprise
Visit our pricing page to review Enterprise features.
Contact sales to discuss your requirements and get a custom quote.
FAQ
What's the minimum commitment for Enterprise?
Enterprise plans are billed annually. Contact sales to discuss terms and commitment levels.
Can I migrate from PAYG to Enterprise?
Yes. Your agents, configurations, and usage history transfer seamlessly. Contact your account manager or sales to initiate the upgrade.
Is there a minimum volume requirement?
Enterprise is designed for teams handling 10,000+ minutes per month. If you’re below this threshold, Pay As You Go may be more cost-effective.
How does Enterprise billing work?
Enterprise customers are billed annually with custom payment terms. There are no mid-cycle threshold invoices like with PAYG.
What compliance certifications are available?
Enterprise includes SOC2, GDPR, and ISO 27001 compliance. HIPAA compliance is available upon request for healthcare use cases.
Can I bring my own telephony provider?
Yes. Enterprise supports SIP trunking, allowing you to connect your existing telephony infrastructure. Learn more about connecting your phone system.
What's the difference in support?
Enterprise customers receive a dedicated account manager, priority support queues, and direct escalation paths. Response times are significantly faster than standard support.
