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DocumentationAPI ReferenceIntegrationsAdministrationChangelog
DocumentationAPI ReferenceIntegrationsAdministrationChangelog
  • Administration
    • Account Access & Login
      • Overview
      • Usage
      • Pay As You Go
      • Enterprise
      • Manage your Subscription
    • Early Access Program
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On this page
  • Access the Billing Portal
  • Update billing information
  • Tax IDs and VAT
  • Update payment method
  • View invoices and billing history
  • Cancel your subscription
  • What happens when you cancel
  • FAQ
AdministrationBilling

Manage Your Subscription

Update billing details, payment methods, and subscription settings
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All subscription and billing management happens in Settings > Plan & Billing. From there, you can access the Billing Portal to update your details, view invoices, and manage your subscription.

Access the Billing Portal

1

Select Settings in the left-hand sidebar.

2

Select Plan & Billing.

3

Click Billing Portal at the top-right corner.

The Billing Portal is powered by Stripe and provides a secure interface for all billing operations.

Update billing information

Your billing information includes your company name, address, and tax ID. Keeping this accurate ensures invoices are correctly formatted for your records.

1

Open the Billing Portal from Settings > Plan & Billing.

2

Scroll to Billing information and click Update information.

3

Edit your details:

  • Company or individual name
  • Billing address
  • Phone number
  • Tax ID (VAT, GST, etc.)
4

Click Save to apply changes.

Update billing information

Tax IDs and VAT

If you’re based in the European Union, add your VAT number to avoid being charged additional VAT. You can add it in the Billing Portal under Tax ID.

We support tax IDs for multiple regions:

RegionTax ID type
European UnionVAT number
United KingdomVAT number
AustraliaABN
CanadaGST/HST number
United StatesEIN

If your region isn’t listed, contact support and we’ll work with you to accommodate your tax requirements.

Update payment method

1

Open the Billing Portal.

2

Under Payment method, click Update or Add payment method.

3

Enter your new card details and save.

We accept all major credit and debit cards through Stripe.

If a payment fails, you’ll receive an email notification. Update your payment method promptly to avoid service interruption.

View invoices and billing history

All invoices are available in the Billing Portal:

  1. Open the Billing Portal
  2. Scroll to Invoice history
  3. Click any invoice to view or download as PDF

Invoices include:

  • Usage breakdown (minutes, add-ons)
  • Taxes applied
  • Payment status
  • Billing period

Cancel your subscription

You can cancel your subscription at any time:

1

Open the Billing Portal.

2

Click Cancel subscription or Cancel plan.

3

Confirm cancellation.

Cancellation takes effect at the end of your current billing period. You retain access until then. If you’re on an Enterprise plan, contact your account manager to discuss cancellation terms.

What happens when you cancel

  • Your agents and configurations remain saved
  • You can continue using the service until the billing period ends
  • Reactivate anytime by adding a payment method again
  • We do not provide refunds for partial billing periods

FAQ

How do I get a receipt or invoice?

All invoices are available in the Billing Portal under Invoice history. You can view them online or download as PDF.

Can I change my billing email?

Yes. Update the email address in the Billing Portal under your account settings.

Why was my payment declined?

Common reasons include expired cards, insufficient funds, or bank security holds. Update your payment method or contact your bank for details.

Can I pay by invoice or wire transfer?

Invoice payments and wire transfers are available for Enterprise customers. Contact your account manager or sales to set this up.

How do I update my company name on invoices?

Update your billing information in the Billing Portal. Changes apply to future invoices—previously issued invoices cannot be modified.

What currencies do you support?

Billing is processed in USD. For Enterprise customers, we may accommodate other currencies—contact sales to discuss.