Call logs overview

Your call logs display:

a. Contact: The name or number of the contact involved in the call.

b. Date: The date and time of the call.

c. Duration: The length of the call.

d. Type: Live or Test.

e. Status: The current state or outcome of the call.

Status

A call can have one of several statuses:

Completed: The call was successful, and the conversation concluded.
Busy: The contact’s line was occupied, and the Assistant couldn’t connect.
Failed: The call couldn’t be completed due to technical or connection issues.
Hangup on Voicemail: The Assistant detected voicemail and ended the call.
No Answer: The call was placed, but no one picked up.
Paused: The call was put on hold, either manually or as part of a workflow.
Queue: The call is waiting in the queue and will be executed later.
Initiated: The call has started but hasn’t yet completed.

Click on the dropdown menu to filter calls by date.

Click the filter icon to filter calls by type, status, duration, or labels.

Or, search for a call by its ID.

Click on any call to view more details.

a. In the Details tab, you can also find:

b. End Call Reason: The reason the call ended.

c. Call ID: The unique identifier assigned to the call.

d. Copy link: Click to copy a shareable link.

e. Download: Click to download the recording or transcript.

A call can end for several reasons:

Reason	Description
`voicemail`	The call was answered by voicemail.
`agent_goodbye`	The agent ended the conversation.
`human_goodbye`	The customer ended the conversation.
`max_duration`	The call exceeded the maximum allowed time and was automatically ended.
`idle_time_exceeded`	The call exceeded the maximum allowed idle limit time and was automatically ended.
`human_pick_up_cut_off`	The customer answered the call but was disconnected before ending the conversation.
`user_disconnected`	The customer was disconnected from the call.
Request Failed (500)	Something went wrong and the call failed.
No International Permission (403)	Check your Twilio account settings to set up international permissions.