Connection Details

You must obtain the necessary SIP credentials and parameters to connect to a RingCentral account via SIP. In this setup, Synthflow will function as an IP phone. You can retrieve the required parameters from the customer’s account by visiting the RingCentral Service Portal. Either select an existing generic SIP IP phone or create a new one with manual provisioning.

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Note

SIP trunking is only available on the Synthflow Enterprise Plan.

Below is an example of how to obtain the IP phone connection details from RingCentral:

Click Yes

Click on Set UP and Povision

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Save the Connection Details for the next steps

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To avoid being blocked by RingCentral’s //antiflood logic be precise when copying and //pasting sip details.

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SIP-trunk Connection

Step 1: Go to the Synthflow phone numbers page and use the SIP information from RingCentral to add the Telephone Number to your Workspace:

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Termination URI is your SIP Domain on RingCentral

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Attaching to the Assistant

To use your number, please go to Assistants, create a new one and attach the Number:

The agent needs to be on version 2.0

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The SIP-trunk is created at the moment of attaching the SIP-Number to the assistant.

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The registration on RingCentral will be processed in one or two minutes, and you can then try to make a call