SIP Integration
Synthflow AI supports SIP (Session Initiation Protocol) integration for enterprise customers. This allows you to:
- Bring your own VoIP provider (e.g. Twilio, Telnyx)
- Use existing business phone numbers
- Integrate with internal PBX systems (e.g. 3CX, Asterisk)
- Maintain control over your call routing and infrastructure
This setup gives you full flexibility over your telephony stack while adding Synthflow’s conversational AI capabilities.
Supported Providers
Synthflow supports SIP trunking, a standard offered by most VoIP carriers and telephony providers. Commonly used and tested providers include:
- Twilio
- Telnyx
- Vonage (SIP trunking plans)
- RingCentral
Recommended: Elastic SIP Trunking
To connect your phone numbers to Synthflow AI using Elastic SIP Trunking:
- Create a SIP trunk with your VoIP provider.
- Configure your phone numbers to route inbound calls through the trunk.
- Point the SIP trunk to Synthflow’s SIP server:
- Import your numbers into Synthflow AI and assign them to AI agents.
This setup allows Synthflow to answer inbound calls and optionally transfer calls back to your PBX or a live agent.
PBX Integration (Optional)
If you already use an on-prem or cloud-based PBX (e.g. 3CX, FreePBX, Asterisk):
- You can configure a SIP trunk in your PBX to route specific calls to Synthflow AI.
- This lets you use AI agents alongside your internal call flows and extensions.
Access & Rate Limits
SIP trunking support is available on the Enterprise plan only.
To enable this feature or request increased rate limits, please contact our sales team.