About agents | Synthflow

Synthflow AI agents talk to your customers and get things done on your schedule.

Agents can handle customer inquiries, schedule appointments, provide information and manage other interactions. Once you set them up, they can do all of this without any human intervention.

You can customise Synthflow AI Agents by providing specific data and instructions, enabling AI voice automation without coding or technical expertise.

Agents are particularly useful for customer support, and as an add-on to your existing workflows in many Integrated platforms.

To create a new agent, log in to your workspace on synthflow.ai.

Types of agents

All agents are interactive voice agents designed for real-time conversations.

There are three types of agents: outbound, inbound and widget.

Outbound agents

Outbound agents reach out to customers first. You can use them to:

Contact potential clients, cold calling, lead generation
Remind clients about appointments, confirming meetings, following up on their feedback
Conduct surveys, collect feedback, check in with your customers after they place an order

Inbound agents

Inbound agents respond to incoming calls or messages, handling questions in real time. You can use them to:

Provide customer support and troubleshooting help
Help customers track their orders and update them on order statuses
Route calls automatically

Widget agents help users on your website. You can use them to:

Provide live chat support, answering frequently asked questions
Qualify leads, collecting information from potential clients
Guide users through troubleshooting steps