Call configuration overview

The Call Configuration tab allows you to fine-tune how your Assistant handles calls. You can control timing, call limits, reminders, and recordings to align with your needs.

Key settings include:

• Adjusting when and how the assistant speaks with Pause Before Speaking and Ring Duration.
• Managing idle time with automatic reminders and disconnect settings.
• Enhancing voice clarity with Speaker Boost.
• Setting call duration limits to maintain efficient conversations.
• Asking for consent before recording a call.
• Enabling call recordings and transcripts for documentation and analysis.
• Resetting all call-related settings to default values if needed.

These settings provide a foundation for configuring your Assistant’s behavior on calls.

Step-by-step: Call configuration

1. Click the Call Configuration tab.

2. From the Call Configuration tab, you can customize:

a. Pause Before Speaking: Set a delay before the Assistant starts speaking for a more natural flow.

b. Ring Duration: Adjust how long the phone rings before the Assistant answers.

c. Max. Idle Duration: Set how long the Assistant waits before disconnecting.

d. Idle Reminders: Send reminders after inactivity. You can:

• Toggle on or off.
• Set the idle time before a reminder.

e. Add a custom reminder message.

f. Speaker Boost: Enhance voice clarity to better match the original speaker.

g. Limit Call Duration: Set a maximum call length by toggling on or off and adjusting the slider.

h. Ask for recording consent: Ask for permission before recording a call.

i. Add a custom consent request.

j. Enable Recordings: Record calls for quality assurance, compliance, or review.

k. Enable Transcripts: Generate text transcripts for review and analysis.

l. Reset to Defaults: Restore all settings to their original system defaults.