Call Configuration
The Call Configuration section of the agent editor governs the mechanics of how your agent handles phone calls — from noise cancellation and ring behavior to call duration limits and idle handling. These settings ensure calls behave predictably and meet your quality standards.
Noise Cancellation
Noise Cancellation removes background noise — like chatter in a café or keyboard typing — to make the caller’s voice clearer and easier for the agent to understand. The recommended setting for most use cases is Standard. For environments with heavy background noise, switching to Voice Isolation leverages Krisp noise cancellation for more aggressive filtering.
Ring Duration
Ring Duration controls how long the phone rings before the agent picks up the call. A short ring (1–2 seconds) feels responsive for support lines, while a longer ring can feel more natural for outbound calls.
Limit Call Duration
Use this toggle to cap how long a call can run. When enabled, the Max. Call Duration slider lets you set the limit up to 30 minutes. If you leave the toggle off, no fixed cap is enforced — the call ends only when the caller, the agent, or another rule stops it.
Advanced Settings
The settings below are collapsed under Advanced Settings by default. They give you control over idle behavior and ambient audio.
Max. Idle Duration
Max. Idle Duration sets how long the agent waits for the caller to respond before automatically disconnecting. Avoid setting this too low — callers sometimes need a moment to think or look something up, and a premature disconnect creates a poor experience.
Idle Reminders
When enabled, the agent sends a reminder message after the caller has been silent for a set period. You can customize the Message the agent says (for example, “I’m still here. Do you have any questions?”) and the Idle Duration threshold that triggers it.
Background Noise
The Background Noise toggle adds subtle ambient audio to the call, making the conversation feel less sterile. This can help callers feel more comfortable, especially in consumer-facing use cases where a completely silent line may seem unnatural.
