Call Configuration
The Call Configuration tab allows you to fine-tune how your agent handles calls. You can control timing, call limits, reminders, and recordings to align with your needs.
Key settings include:
- Adjusting when and how the agent speaks with Pause Before Speaking and Ring Duration.
- Managing idle time with automatic reminders and disconnect settings.
- Enhancing voice clarity with Speaker Boost and Voice Isolation.
- Setting call duration limits to maintain efficient conversations.
- Enabling call recordings and transcripts for documentation and analysis.
- Resetting all call-related settings to default values if needed.
These settings provide a foundation for configuring your agent’s behavior on calls.
Call configuration
Noise Cancellation
Removes background noise—like chatter in a café or keyboard typing—to make the user’s voice clearer and easier to understand. We recommend setting this to “Voice Isolation” and leaving it on “50%” for most use cases. We are leveraging Krisp Noise Cancelation when setting this to “Voice Isolation”.
Max. Idle Duration
The agent will disconnect after this period if there is no response. Do not set this too low, as you will otherwise experience unintended call drops in case the person takes some time to answer.
Speaker Boost
Amplifies the voice’s likeness to the original speaker, which can slightly slow down the response time.
Idle Reminders
Send a reminder message when the user is idle.
Pause Before Speaking
Duration before the agent begins speaking at the beginning of the call.
Ring Duration
Ringing time before the assistant answers the call.
Limit Data Retention to 30 days
Enabling this will delete all transcripts, recordings and caller ids after 30 days.
