General Configuration

The General tab lets you define your agent’s core settings so it aligns with your brand and conversation goals. From here you can control naming, visuals, intelligence, and the data sources the agent relies on.

Name and Branding

Give the agent a recognizable identity with Agent Name and Image. These values appear in the agent list and anywhere the agent identity is surfaced to your team.

AI Model

Choose the AI Model that powers the agent’s responses. Available options include:

• Synthflow – Optimized for real-time, natural phone conversations.
• GPT-4o (recommended) – High quality, strong context understanding and fast responses.
• GPT-4.1 – Former flagship for complex tasks; suitable when latency is less critical.
• GPT-4.1 Mini – Similar reasoning power with lower cost.
• GPT-5 Chat (beta) – Advanced model for cutting-edge conversational quality.

Pick the model that matches your latency, cost, and quality requirements.

Timezone

Set the Timezone to match where the agent operates. The default value comes from Settings > Preferences, so new agents automatically inherit your workspace preference. Keeping this accurate helps the agent stay aware of local time—critical for call openings, follow-up promises, and calendar booking contexts.

See the complete list of supported timezones.

Knowledge Base

Connect a Knowledge Base so the agent can reference up-to-date documents during conversations. Learn how to build one here.

Custom Vocabulary

Add business-specific terms with Custom Vocabulary to improve pronunciation and recognition for brand names, product codes, or niche terminology.

Filter Words

Use Filter Words to block terms the agent should never speak. This is useful for suppressing sensitive phrases or placeholder tokens.

Delete Agent

Remove an agent that you no longer need.