The General tab lets you define your agent’s core settings, ensuring it aligns with your needs and brand identity. Here, you can customize its name, image, voice, AI model, and knowledge base, as well as fine-tune how it processes language.

Key features include:

• Naming and branding with agent Name and Image.
• Choosing the Voice Engine and AI Model that best suit your use case.
• Setting the Timezone to match your agent’s operating region.
• Expanding its understanding with a Knowledge Base and Custom Vocabulary.
• Refining responses by filtering out unwanted words with Filter Words.
• Removing the agent permanently with Delete agent if needed.

These settings provide a foundation for configuring your agent’s behavior, appearance, and capabilities.

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Step-by-step: General configuration

1. From the General tab, you can customize:

a. Agent Name: Set a name for your agent.

b. Image: Upload an image to represent your agent.

c. Voice Engine: Choose between Version 1.0 and Version 2.0 (beta): Guide.

d. AI Model: Select an AI model that best fits your needs.

e. Timezone: Set the timezone for your agent.

f. Knowledge Base: Add documents to expand your agent’s knowledge.

g. Custom Vocabulary: Add words specific to your business.

h. Filter Words: List words your agent should avoid.

i. Delete agent: Permanently delete your agent.