Information Extractors
Info Extractors help the AI agent pull the right information from a call or conversation. Each extractor defines what to look for and how to format the answer.
The extracted data is sent along with the webhook after the call.
Types of Extractors
Yes/No Question Use this when you want a simple True or False answer.
Example: “Did the customer confirm their appointment?”
Single Choice Lets you define a list of pre-set options, and the AI will pick the one that fits best.
Example: “What was the customer’s mood?” → Happy / Neutral / Frustrated
Open Question The AI finds the answer on its own using examples or context from the conversation.
Example: “What product did the customer mention?”
Next, in your prompt, find the piece of information you want to extract. In this example we want to capture if the user is considering new career opportunities.
Select the option that matches the type for extraction.
In this example it’s going to be a Yes or No answer.
Done! Now you can go through and repeat this process for each piece of information you want to extract from the Assistant Call.
