Flow designerAbout nodes

Configure the greeting message node

The greeting message node opens the conversation. It helps you set the right tone and start guiding the user through the flow.

Configure the greeting message node

1

In your Flow Designer, click the Greeting Message node. It’s always the second node of your flow (after Global Settings).

2

Write a short greeting message. You can use custom variables in your message to personalize it. For example, “Hi {lead_name}, how can I help you?”.

Tips

  • Keep it short (5 to 10 words). Concise messages help keep the customer focused.
  • Personalize the message. Use custom variables (for example, {lead_name}) to engage the customer.
  • Add micro-pauses. Add micro-pauses (...) and occasional imperfections (hmm, uh) to make your agent sound less robotic.
  • Stick to a natural tone. Write the same way a person would speak and avoid robotic-sounding language. For example, say “How can I help you?” instead of “How may I assist you today?”.