Set messages for custom actions

By default, Synthflow agents speak naturally and do not have any canned phrases. You can choose to overrun this in certain cases and set specific messages the agent will say while executing your custom action.

Set custom messages

To set custom messages, go to Actions > your custom action > Messages.

If you want to strictly limit the agent to your messages, toggle Let the agent speak naturally off. If you keep this setting on, the agent may say something other than your message that takes the previous context into consideration.

You can set a start message, a delay message and a failure message.