TELEPHONYZoom

Zoom Phone

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The Zoom Phone integration routes incoming business phone calls to Synthflow AI agents through Zoom Auto Receptionists.

Prerequisites

Confirm the following before you configure Auto Receptionist routing.

  • Synthflow app installed in Zoom. Install Synthflow AI, import the integration number, and assign it to an agent.
  • Zoom Phone license. Your account needs Zoom Phone with the Virtual Agents add-on enabled.

Route calls via Auto Receptionists

In the Zoom admin portal, navigate to Phone System Management > Auto Receptionists. For each phone number you want Synthflow to handle:

  1. Open the Auto Receptionist assigned to that number.
  2. Edit the call routing rules.
  3. Set the routing destination to your Synthflow virtual agent.
  4. Save the changes.

Repeat for every number that should be answered by the AI agent. Once routing is active, incoming calls to those numbers are forwarded to Synthflow.