Zendesk
Connect Zendesk to Synthflow to bring your Help Center articles into a knowledge base your voice agents answer from during calls. Keep one set of support content in Zendesk, and let agents retrieve it with retrieval-augmented generation instead of pasting long documents into the prompt.
This is for support teams who already maintain Help Center articles as their canonical product documentation and want phone support to stay aligned with the answers customers read online.
What you can do
- Keep a single set of support articles in Zendesk while agents answer from the same text on calls.
- Refresh agent knowledge when the Help Center updates, using the sync cadence you choose in Synthflow.
- Let agents cite structured help content your team already curates for customers.
Set up the integration
The Zendesk integration imports your Help Center articles into a Synthflow knowledge base. For OAuth, sync schedule, import steps, and source status (In Progress / Synced), follow Import from Zendesk in the Knowledge Base guide.
FAQ
What does the Zendesk integration import?
It imports your Zendesk Help Center articles into a Synthflow knowledge base. Agents retrieve that content during calls instead of relying on long prompts.
How do my agents use the imported content?
Once articles are in a knowledge base, attach it to an agent. The agent retrieves relevant passages during calls using retrieval-augmented generation. See the Knowledge Base guide.
How does the content stay up to date?
Synthflow re-syncs from Zendesk on the cadence you choose during setup, so agent answers track Help Center updates. See Import from Zendesk.
Where do I connect Zendesk?
Connect it where you build knowledge bases in Synthflow, following the Import from Zendesk steps. Authentication uses OAuth.