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Import Knowledge Base Content from Zendesk

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Use the Zendesk integration to import your Help Center articles directly into a Knowledge Base. This is useful when your support documentation already lives in Zendesk and you want your agent to answer from the same source of truth.

The import runs asynchronously. Depending on the number of Zendesk articles, syncing can take a few minutes.

Connect and import

1

Open Import from Integration

In your Knowledge Base, click Add item and choose Import from Integration. You can also use the Import from Integration tile from the empty-state view.

Knowledge Base add item menu and import tiles

2

Select Zendesk

Choose Zendesk from the integration list.

Zendesk shown in the integration picker

3

Connect with Zendesk OAuth

Enter your Zendesk OAuth details and connect your account.

  • Client ID
  • Client Secret
  • Subdomain

Zendesk OAuth connection form

4

Start importing resources

After successful connection, confirm the account is connected, select a sync schedule, and click Import resources.

You can set the Knowledge Base sync cadence to Daily, Weekly, or Monthly.

Connected Zendesk account with import resources button

5

Monitor sync status

The source status first appears as In Progress while articles are being crawled and indexed.

Zendesk source status in progress

When the import completes, the status changes to Synced.

Zendesk source status synced

What gets imported

The Zendesk integration crawls your Zendesk Help Center articles and imports them into your Knowledge Base. Once synced, your agent can retrieve this content during RAG search.