Limits & Defaults
Limits & Defaults
Reselling through Stripe is being discontinued
In-product reselling through Stripe will be removed on September 15, 2026. Your Synthflow subscription will not be affected, but customer subscriptions that rely on this feature will stop working unless you migrate them before this date.
Follow the migration guide to prepare.
Limits and defaults apply only while a subaccount has no active pricing plan. After a plan is active, plan limits take precedence. To manage reselling plans, visit Custom pricing. After September 15, 2026, use this page as the primary way to allocate minutes.
The Limits & Defaults page lets you define the default limits and restrictions for newly created subaccounts before they receive an active pricing plan. These settings ensure consistent usage policies across all subaccounts.
Parameters
Maximum minutes
Set the maximum included call minutes for subaccounts without a plan. Enter 0 to disable included minutes, or specify a number (for example, 100) to allow that many included minutes.
The minutes you allocate here draw from your main account’s own balance, so a subaccount can’t be given more than your account’s maximum minutes. If you enter a higher value, the extra minutes aren’t allocated. To hand out more, your agency account needs a higher minute cap first: contact your account manager or our support team.
Pricing plans available
Select which pricing plans are available for new subaccounts to subscribe to.
Concurrent calls
Set the maximum simultaneous active calls (concurrency). Example: 10 allows up to 10 calls at once.
Max agents available
Limit how many AI voice agents a subaccount can create.
Types of agents available
Choose which AI agent types the subaccount is allowed to create. Available options:
- Inbound - Handle incoming calls.
- Outbound - Initiates outgoing calls.
- Widget - Designed for web widget integrations.
Max workflow runs
Set the maximum number of workflow runs allowed per subaccount.
Default permissions
New subaccounts inherit the permissions from the most recently created subaccount.
Modify limits in bulk
Use the bulk edit feature to manage multiple subaccounts at once. To access it, follow these steps:
Select the checkbox of each subaccount you wish to update. To select all, check the box in the table header.
The header of the page shifts into select mode. Depending on the amount of subaccounts selected, you will be able to import products, manage permissions, and modify limits. In this section, we will only cover the latter one.
