Limits & Defaults
Limits & Defaults
Limits and defaults apply only while a subaccount has no active pricing plan. After a plan is active, plan limits take precedence. To manage billing as an agency or white-label partner, visit pricing plans and rebilling.
The Limits & Defaults page lets you define the default limits and restrictions for newly created subaccounts before they receive an active pricing plan. These settings ensure consistent usage policies across all subaccounts.
Parameters
Maximum free minutes
Set the maximum included call minutes for subaccounts without a plan. Enter 0 to disable included minutes, or specify a number (for example, 100) to allow that many included minutes.
Pricing plans available
Select which pricing plans are available for new subaccounts to subscribe to.
Concurrent calls
Set the maximum simultaneous active calls (concurrency). Example: 10 allows up to 10 calls at once.
Max agents available
Limit how many AI voice agents a subaccount can create.
Types of agents available
Choose which AI agent types the subaccount is allowed to create. Available options:
- Inbound - Handle incoming calls.
- Outbound - Initiates outgoing calls.
- Widget - Designed for web widget integrations.
Max workflow runs
Set the maximum number of workflow runs allowed per subaccount.
Default permissions
New subaccounts inherit the permissions from the most recently created subaccount.
Modify limits in bulk
Use the bulk edit feature to manage multiple subaccounts at once. To access it, follow these steps:
Select the checkbox of each subaccount you wish to update. To select all, check the box in the table header.
The header of the page shifts into select mode. Depending on the amount of subaccounts selected, you will be able to import products, manage permissions, and modify limits. In this section, we will only cover the latter one.
