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DocumentationAPI ReferenceIntegrationsAdministrationChangelog
DocumentationAPI ReferenceIntegrationsAdministrationChangelog
  • Administration
    • Account Access & Login
      • Admin Dashboard
      • Create Subaccounts
      • Permissions
      • Import Products
      • Set Limits & Defaults
      • Custom Domain
      • Branding
      • Pricing Plans and Rebilling
    • Early Access Program
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  • Parameters
  • Maximum Free Minutes
  • Pricing Plans Available
  • Concurrent Calls
  • Max Agents Available
  • Types of Agents Available
  • Max Workflow Runs
  • Default Permissions
  • Modify limits in bulk
AdministrationSubaccounts

Limits & Defaults

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Limits & Defaults

TLimits and defaults apply only while a subaccount has no active pricing plan. After a plan is active, plan limits take precedence. To manage your paying customers, visit the rebilling page.

The Limits & Defaults page lets you define the default limits and restrictions for newly created subaccounts before they upgrade to a paid plan. These settings ensure consistent usage policies across all subaccounts.

Parameters

Maximum Free Minutes

Set the maximum free call minutes for subaccounts without a plan. Example: 0 disables free minutes; 100 allows 100 minutes. Example: Enter 0 to disable free minutes or specify a number (e.g., 100) to allow that many free minutes.

Pricing Plans Available

Select which pricing plans are available for new subaccounts to subscribe to.

Concurrent Calls

Set the maximum simultaneous active calls (concurrency). Example: 10 allows up to 10 calls at once.

Max Agents Available

Limit how many AI voice agents a subaccount can create.

Types of Agents Available

Choose which AI agent types the subaccount is allowed to create. Available options:

  • Inbound - Handle incoming calls.
  • Outbound - Initiates outgoing calls.
  • Widget - Designed for web widget integrations.

Max Workflow Runs

Set the maximum number of workflow runs allowed per subaccount.

Default Permissions

New subaccounts inherit the permissions from the most recently created subaccount.

Modify limits in bulk

Use the bulk edit feature to manage multiple subaccounts at once. To access it, follow these steps:

1

On the left-hand sidebar, click on Subaccounts.

2

Select the checkbox of each subaccount you wish to update. To select all, check the box in the table header. Modify in bulk select mode

3

The header of the page shifts into select mode. Depending on the amount of subaccounts selected, you will be able to import products, manage permissions, and modify limits. In this section, we will only cover the latter one.

4

Select Modify Limits. A side panel will open with limits and defaults parameters. Limits & Defaults Bulk Edit Drawer

5

Press the button “Apply Changes”. The settings you choose here will apply to all selected subaccounts.

All fields are mandatory, which means you must know what value each parameter must have.