Flow Designer overview

The Flow Designer is Synthflow AI’s next-generation tool for designing and managing AI-driven conversations.

Instead of scripting interactions line by line, you can visually map out dialogue flows, making it easier to build, optimize, and control your agent’s conversations.

Whether you’re automating customer support, booking appointments, or integrating external data, Flow Designer gives you full flexibility over how conversations unfold.

Key features

Key features of the Flow Designer include:

  • Drag-and-drop dialogue mapping

Structure conversations without writing complex scripts.

  • Custom API calls

Pull in external data or trigger workflows directly from within the platform.

  • Context awareness

Ensure responses stay relevant with advanced branching logic.

  • Built-in actions

Handle tasks like call transfers, scheduling, and notifications without extra setup.

  • Testing & optimization

Quickly test and tweak your flows to improve interactions.

Getting started

How it works

  1. Create a new flow.

Open Flow Designer and start with a blank canvas or choose a template.

  1. Add steps.

Drag and drop action blocks to define your agent’s responses, conditions, and triggers.

  1. Integrate APIs.

Connect to external services to retrieve data or automate workflows.

  1. Use built-in actions.

Add features like call transfers, bookings, or status updates with a single click.

  1. Test & refine.

Run real-time tests, make adjustments, and optimize for better performance.

Use cases

  • Automated customer support

Reduce wait times by handling common inquiries automatically.

  • Lead qualification

Gather and qualify leads before passing them to a human agent.

  • Appointment scheduling

Sync with calendar tools for seamless bookings.

  • Order & status tracking

Pull real-time updates from external databases.