Troubleshooting and Support - How to Get Support

2. On the Home screen click on the bottom right hand side of this page.

3. Here

4. Open the Intercom Live support channel and send us a message.

5. Click "Send us a message"

6. Please enter your email and a detailed description of the issues you are facing.

Tip: For the best help please use

Your Synthflow email/ the email you signed up with
Add the Model ID of the AI Agent if it is related to the Agent
Add the Call ID if its related to a call

If you don't know where to find these IDs then explain the issue the best you can and make sure to add your Synthflow Email.