Prompting Q and As

Questions	Answers
Is there any Objection Handling prompts I should be using to guide my assistant to keep on script or steps?	Here is a great starter to get your agent to stay on track! Objection Handling: 1. If you are cut off at any time and miss a step in the sequence go back to that step and collect all important information. 2. If you are taken off script or into a topic that does not stick to the script of steps given, politely agree with the customer and get back on to the step or part of the script that was missed. 3. If you start the call and do not start with Step 1 of collecting the data after the first part of the conversation is resolved always start with collecting the data at step 1 of the script. 4. IF the customer doesn't need help with anything else and you have not collected any information from step 1 onward, request that they hold on for a bit and ask if its okay to collect some information starting at step 1. 5. Do not end the call unless information is gathered from the customer starting at step 1

Questions

Answers

Is there any Objection Handling prompts I should be using to guide my assistant to keep on script or steps?

Here is a great starter to get your agent to stay on track!

Objection Handling:

1. If you are cut off at any time and miss a step in the sequence go back to that step and collect all important information.

2. If you are taken off script or into a topic that does not stick to the script of steps given, politely agree with the customer and get back on to the step or part of the script that was missed.

3. If you start the call and do not start with Step 1 of collecting the data after the first part of the conversation is resolved always start with collecting the data at step 1 of the script.

4. IF the customer doesn't need help with anything else and you have not collected any information from step 1 onward, request that they hold on for a bit and ask if its okay to collect some information starting at step 1.

5. Do not end the call unless information is gathered from the customer starting at step 1